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Frequently Asked Questions

Are there any hidden fees?

No — there are absolutely no hidden fees:

  • What you see at checkout is exactly what you pay. No surprises, no subscriptions unless you choose one, and no extra charges later.

How long does shipping take and what are the costs?

  • Shipping Speed: Most orders ship within 24 hours (weekdays) and arrive in 3-5 business days in the U.S.

  • Cost: Shipping is free on orders $75+. Orders under $75 ship for $7.99.

What is your return return/refund policy?

Our return policy is simple - a sluggish brain will never return.

However, in the rare case you are not fully satisfied with your order:

  • Guarantee: Enjoy a 90-day, hassle-free refund - even if the bags are completely empty.

  • Process: Contact us via email at info@tryshroomsips.com, and we’ll guide you through the return

Is my payment information secure and which methods do you accept?

  • Security: Our checkout is fully SSL encrypted - meaning your information is 100% safe and secure.

  • Payments: We accept all major credit/debit cards (Visa, MasterCard, AmEx, Discover) plus Shop Pay.

How can I contact customer support?

  • Email: info@tryshroomsips.com
  • Hours: Our business hours are Monday to Friday, 9:00 AM to 5:00 PM.

Will I receive a tracking number?

  • Yes: Once your order ships, you’ll receive an email with a tracking number to follow your package.

Can I change or cancel my order?

  • Before Shipping: Contact us within a few hours if you need to modify or cancel your order.

  • After Shipping: You can still return your order under our 90-day policy.